Refund Policy

This policy applies to payments made directly to Deccan India Development Corporation Private Limited for standard subscriptions, implementation, custom software services, consulting, training and other DIDC offerings unless a transaction-specific document states otherwise.

Refund decisions consider whether access was activated, work began, resources were reserved, deliverables were supplied, usage occurred, third-party commitments were made and DIDC met the agreed obligation. The objective is to return genuinely unearned amounts while recognising work and costs already incurred.

Please review the proposal, product edition, billing term, included users or usage, implementation scope, taxes, renewal method, dependencies and cancellation terms before payment. Ask DIDC to clarify any uncertainty in writing.

A demonstration, discovery call or estimate is intended to help you evaluate fit; it does not replace the final commercial document. Payments should be made only through the account and instructions identified on an authorised DIDC invoice or checkout.

A first-time purchase of a standard, non-customised DIDC subscription may be submitted for refund review within seven calendar days of payment if the account has not been materially used, implementation has not started, data has not been migrated and dedicated resources or third-party services have not been provisioned.

Renewals, consumed usage, activated paid add-ons and billing periods already started are generally non-refundable. You may request cancellation of future renewal in accordance with the notice period shown in the applicable order or subscription terms.

Discovery, architecture, design, development, configuration, integration, migration, testing, deployment and consulting reserve skilled capacity and create work product as they progress. Fees for completed work, accepted milestones, approved time, or work already performed are not refundable.

If a project is cancelled, DIDC will reconcile the account against completed work, committed capacity, approved expenses, licences and non-cancellable third-party costs. Any clearly unearned prepaid balance may be returned where the governing agreement permits, after applicable deductions and handover obligations.

Setup, onboarding, configuration, data preparation and migration fees become non-refundable once the activity begins or resources are allocated. If DIDC has not started the activity, a written cancellation request may be reviewed after deducting payment processing and any already committed cost.

Delays caused by unavailable client data, access, approvals or stakeholders do not by themselves convert performed or reserved work into refundable work.

A scheduled training session, workshop or on-site service may be rescheduled once without a change fee when DIDC receives at least three business days’ notice and a practical alternative date is agreed. Travel and third-party costs already incurred remain payable.

Cancellations received later, non-attendance, or repeated rescheduling may be charged because the delivery capacity was reserved. If DIDC cancels and cannot offer a reasonable alternative, the fee for the undelivered session will be credited or refunded.

Cloud hosting, messaging, payment gateway, domain, device, travel, marketplace, data, licence and other third-party charges are governed by the provider’s rules and are generally non-refundable once purchased, provisioned or consumed.

Where DIDC receives a recoverable credit from the provider for your cancelled order, DIDC may pass through that credit after deducting applicable taxes, fees and administration stated in the commercial document.

If the same invoice is paid twice or DIDC confirms that an incorrect amount was collected, the excess amount will be refunded or applied as an account credit according to your written preference and applicable accounting requirements.

Report a suspected unauthorised payment immediately to your bank or payment provider and to DIDC. We may request transaction identifiers and verification, and we will cooperate with the applicable payment-dispute process.

Send the request from an authorised business contact to info@didc.in. The request date is the date DIDC receives sufficient information to identify the transaction and understand the requested resolution.

• Customer or company name and authorised contact details.
• Invoice number, payment date, amount and transaction reference.
• Product, service, programme or project name.
• Reason for the request and whether access, onboarding or delivery has started.
• Relevant supporting records, without sharing card passwords, OTPs or unnecessary sensitive information.

DIDC will acknowledge a complete request and review the contract, delivery record, account usage, project status, taxes and payment channel. We may contact the authorised buyer or project owner for clarification before deciding.

Approved refunds are normally initiated within seven to ten business days after written approval and are sent to the original payment method where practicable. Banks, card networks and payment providers may require additional time to display the amount. Tax treatment or credit notes will follow applicable accounting requirements.

If the request relates to a defect, missing deliverable or service concern, please give DIDC a reasonable opportunity to investigate and correct the issue under the applicable warranty, acceptance or support process. A support issue does not automatically make the full transaction refundable.

Nothing in this policy limits a mandatory remedy or consumer right that cannot lawfully be excluded. Where a signed business agreement provides a specific remedy, service credit or dispute process, that process applies.

DIDC may update this public policy for future purchases when offerings, payment methods or legal requirements change. The policy applicable to a transaction is the version in effect when the order was accepted, unless the parties agree otherwise in writing.